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Information collector

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Contents

Introduction

Information collector is the small tool that collects necessary information of hardware and software installed on your computers. When you experience problems running our software, please download the information collector and run it.

The information it collects includes:

  • Configurations of NUUO software
  • System information
  • Information of installed programs
  • IP config
    • It is the configuration of your LAN ip config. We can't know your WAN IP from this.
  • Log files of NUUO software
  • mdb files of NUUO software
  • Dump files of NUUO software within the past 30 days

Download

The file is available on our wiki. Please download the tool from here.

Running the tool

1.) Unzip the file to your desktop

2.) Double-click on the tool

3.) It opens up a command-line window and starts to collect information

Nuuo-info-collector.png

4.) When it is finished, file explorer will open up and you can find a file SYSTEM_INFO.zip on your desktop.

5.) Send the file to us

Please note that, before 3.1, the video index is saved in a single file (FileRecord.mdb), and the file can grow to very large if you have too much video records. Because most of mail servers have a limit on the size of mail attachments, so if the output zip file grows too large, please consider to zip FileRecord.mdb to another file, and send the two files to us.

If you are using versions newer than 3.1, then you do not have to worry about this.

What if it doesn't work?

On some platforms of Windows, this small tool does not seem to work very well. Whenever it produces an error message or you can not find the zip file produced by the tool, please follow the following steps to collect necessary information for us.

Find the version

1.) Open up main console and go to Config

2.) Click on About MainConsole

3.) Send us the screenshot

Save the configuration

1.) Open up main console and go to Config

2.) Go to Save/Load Configurations

3.) Save configurations to a file

4.) Send the file to us

Run msinfo32

1.) Press Windows key + R

2.) Type 'msinfo32'

3.) Export your system information to a .nfo file

4.) Send the file to us

Get IP configuration

1.) Press Windows key + R

2.) Type 'cmd'

3.) A black-and-white window will open up and type 'ipconfig'

4.) Take the screenshot of the window

Get mdb files

1.) Go to the installation folder of NUUO main console. The main path is C:\Program Files\NUUO by default.

Type of main console Default folder
IP+ C:\Program Files\NUUO\SCB_IP
MPEG4 C:\Program Files\NUUO\SCB_MPEG4
H.264 C:\Program Files\NUUO\SCB_H264

2.) Please send us the .mdb files under the installation folder of your software

Get log files

1.) Go to the installation folder of NUUO main console. The main path is C:\Program Files\NUUO by default.

Type of main console Default folder
IP+ C:\Program Files\NUUO\SCB_IP
MPEG4 C:\Program Files\NUUO\SCB_MPEG4
H.264 C:\Program Files\NUUO\SCB_H264

2.) Please send us the .log files under the installation folder of your software

Get dump files

1.) Go to the installation folder of NUUO main console.

2.) Find a folder named 'dump'

3.) Send us the dump files that are generated when main console is shut down abnormally

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