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From NUUO Wiki

The Frequently Asked Questions page contains information gathered from the responses from users worldwide. NUUO expects to solve our customers' problems more quickly and more effectively with our FAQ page.

The software version of our Main Console mentioned here is 3.3.0 unless specifically stated.

Software

How do I use online license?

How do I set up SMS?

How do I set up dual monitors?

How do I set up triple monitors?

How do I set up PTZ (Pan/Tilt/Zoom)?

How do I set up 3GPP devices?

How do I set up phone calls?

How do I set up DDNS for my recording server?

How do I set up emap?

What operating systems do you support?

What are the hardware recommendations?

What brands and models of IP cameras are supported by NVR software?

What brands and models of mobile phones do you support?

How do I check the version of my software?

How do I backup video files?

How do I record audio for IP cameras

How can I make different video quality for recording and remote live view?

How to set up the counting application?

How do I set multiple storage paths for video recording?

How do I set user accounts for Main Console or Remote Live Viewer?

Can I have multiple views of one camera on one screen?

How do I know when there is no space left on my disks?

Capture card

How do I install the drivers for the capture cards?

How do I uninstall the drivers for the capture cards?

Can I set up all channels in D1 solution with SCB-5000 series?

Why can't I have D1 real time recording on SCB-4016 card?

What are the power consumption for SCB-7000 series H.264 full D1 hardware compression cards?

How do I set watchdog for SCB-7000 series H.264 full D1 hardware compression cards?

How do I install watchdog of G3-1000/2000/3000 series card and G3-IO card?

Can I enable the secondary monitor with SCB-5000 series card?

NVRmini

What brands and models of IP cameras are supported by NVRmini?

What are the video capabilites of the NVRmini?

Why can't I find my NVRmini?

How to get remote live view and playback of NVRmini via internet?

How do I reset my NVRmini to the factory default settings?

How do I setup NVRmini and assign its IP address?

What if I forget the management port of NVRmini?

How do I upgrade firmware of NVRmini?

How do I add camera in NVRmini?

What hard disks are recommended for NVRmini?

What is the maximum number of remote connections for the NVRmin?

What's the temperature limit of NVRmini?

How do I set NVRmini to automatically overwrite the oldest files?

NVRmini compatibility

Does NVRmini support external hard drives?

Why is my NVRmini failed to record?

How to view the Live View and Playback of my NVRmini in the internet?

Error messages and Troubleshooting Help

Why no camera and recorded video displayed when I click open record in remote playback application?

Why can't I play exported AVI file on Windows Vista?

Why I get system freezing when rebooting my recording server installed with 7000 series card?

Why I have audio in playback, but no audio in live view?

Why the computer can’t start or can start but BIOS can’t run after inserting SCB 5000 series card, instead, the computer can start without SCB 5000 series card inside?

What should I do when the software produces a dump file?

Why my IE8 doesn't work well with software version 3.2?

I can view the recorded files through IE browser. Why can't I viewe the recoerded files through NUUO playback application??

Why do I get "Can't find hardware device. Please check your PCI slot"?

Why do I get "Disk space is low and the scheduler has been shut down. Please check the storage location setting to recover"

Why do I get "Live streaming server can not be connected"?

Why do I get "Cannot load database template. Please re-install the system to solve the problem?"

Why do I get "Missing or corrupted resource files. Please re-install the system to solve the problem?"

Why do I get "The procedure entry point WMCreateWriter could not be located in the dynamic link library WMVCore.DLL."?

Why do I get "The connection is terminated or timeout. Please login again or change the server." when I try to call recored video on remote playback?

Remote client

Can I install "Remote Live Viewer" on a computer without NUUO cards or dongles?

How do I start network services?

How to configure my PC/Server to allow remote access for the viewer and playback?

What is the maximum number of remote connections for the NVR/ DVR/ Hybrid Software?

How do I apply the remote live viewer application to other client PC?

Why can't I see live view and video playback on Internet Explorer after upgrading to the latest version?

What ports for network service are used by default?

Can I hear the audio at NUUO remote live viewer application and Internet Explorer browser?

Why my IE8 doesn't work well with software version 3.2?

Mobile Client

I can see all displayed channels from my server site but cannot connect via my mobile client at all. What’s wrong?

I can connect with my mobile client but it shows only a part of or no cameras at all. What’s wrong?

Miscellaneous

How do I get the Windows system log and application log?

How many user accounts can I create?

How do I calculate hardware spec?

I forgot my password. Is there any way to reset it?

How do I setup local area network or LAN?

Supported PTZ protocols|What PTZ protocols do you support for analog cameras?

What languages do you support?

Does NUUO support any IO device?

What kind of POS does NUUO support?

How to control PTZ from analog camera through C08 converter?

What kind of joystick does NUUO support?