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Capture Card

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Below are some quick reference table categorized by situation and the possible reasons regarding capture card.

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Symptoms and possible reasons

Installation

Model name Symptom Possible reason Workaround/Solution
All series Error message:

PCI device not found

Capture card driver is not properly installed. * Check device manager if capture card installed properly.
  • Re-install or upgrade capture driver to the latest version.
All series PC cannot boot Capture card incompatible with PC Check Hardware compatibility list or inset the card on another PC an
All series Error message:

Cannot find PIC

* Driver did not install properly or incorrect driver version.
  • Capture card or motherboard damaged.
  • Hardware is not compatible.
* Re-install or upgrade capture driver to the latest version.

Live video

Model name Symptom Possible reason Workaround/Solution
All series Cannot see live video on Main Console or Remote Live Viewer * Possibly using on-board VGA chip.
  • DirectX is not version 9.0 or above. DirectShow/Direct3D is not enabled.
  • Pigtail/coaxial cable damaged.
  • Analog camera or capture card is damaged.
* Make sure use independent VGA card and use the driver in compatibility list.
  • Check your VGA and DirectX setting.
  • Re-plug the pigtail/coaxial cable.
  • Try another slot or another capture card.
SCB-1000

SCB-2000 SCB-3000

Video is brighter in some of the channels Signal from different camera is inconsistent. Some are strong, some are weak. Enable AGC function in the Main Console to balance the signal.
Video freezes intermittently VGA card is not compatible Change your hardware according to Hardware compatibility list.
All series Video switches randomly between different channels * Capture card driver is not properly installed.
  • VGA card did not install properly.
  • Capture card damaged.
* Re-install or upgrade capture driver to the latest version.
  • Re-install VGA driver.
  • Go RMA.
All series Video is strange (ex: Color rolling, black and white, Video jumps constantly) * Possibly using on-board VGA chip.
  • AGC is not synced.
  • Capture card driver out-of-date.
  • VGA card is not compatible.
* Make sure use independent VGA card.
  • Enable AGC function in the Main Console to balance the signal.
  • Re-install or upgrade capture driver to the latest version.
  • Change your hardware according to Hardware compatibility list.
SCB-5000 Channel black in 1x1 grid VGA card is not compatible Change your hardware according to Hardware compatibility list.
All series System reaction is slow when changing grid layout * Possibly using on-board VGA chip.
  • Hardware acceleration is not enabled (especially for Windows Server 2003).
* Make sure use independent VGA card.
  • Check your VGA and DirectX setting. Please enable hardware acceleration.
SCB-5000 Cannot hear audio in Main Console * Audio connection and configuration are not set properly.
  • Audio preview is not setting properly in the Main Console.
* Check audio connection and configuration.
  • Upgrade your Main Console to the latest version and check the video preview.
SCB-5000 No image on the secondary monitor Channel from SCB-5000 cannot be displayed on the secondary monitor. Hardware limitation of SCB-5000 series cards.

The demand can be satisfied by initialing a Remote Live Viewer on the secondary monitor to share channels.

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Self diagnosis procedure

1. Check hardware compatibility

Check the compatibility list to see whether your motherboard/VGA card is compatible with the capture cards.

  • Make sure using an Independent VGA card (512MB).
  • Upgrade the driver for the VGA card(please refer to the hardware compatibility list)
  • Make sure the VGA card enable hardware acceleration. See here for a detailed description.
  • Make sure your DirectX version is 9.0 or above, and Direct3D and DirectShow are enabled. See here for a detail description.

2. Make sure the capture card is seated firmly in the PCI/PCI-E slot.

  • Try another different PCI slot and see if the problem can be solved.
  • Try another capture card and see if the problem can be solved.
  • Try installing it in the same pc and see if the problem can be solved.
  • Try another pc with a different spec and see if the problem can be solved.

Note: If you have more than one capture cards, please test a single capture card and remove the others first. Test one card at a time until you find out the trouble card.

3. Make sure the pigtail/coaxial cables/analog cameras are all connected.

Note: If you are using a video splitter, please remove it temporarily.

4. Re-install the capture card driver and software.

Download the latest driver for SCB cards and software. Please make sure all video/audio devices are shown correctly in the Windows Device Manager after reboot.

Refer here for the correct device names shown in the Windows Device manager.

5. Contact us

If the problem still exists, please collect the below information, describe the problem in detail and send it to service@nuuo.com, we will help you immediately.

  • NUUO software version:
  • Capture card driver version:
  • Windows version:
  • Motherboard : brand/model name:
  • VGA card : brand/model name/driver version:
  • Run Info_collector for collect server information.
  • Teamviewer ID and password if possible:
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